FAQ (Frequently Asked Questions)

Who is Five College Net?

What does Five College Net do?

What markets does Five College Net serve?

What services does Five College Net offer?

Why lease dark fiber?

Who are Five College Nets customers?

To what carrier hotel does Five College Net provide service to?

How long does it typically take to provision services?

Does Five College Net provide maintenance and service restoration services?

Does Five College Net offer path Diversity?

How can I get more information about Five College Net?


Who is Five College Net?

Five College Net is a local dark fiber provider in western Massachusetts, currently serving Springfield, Chicopee, South Hadley, Granby, Amherst, Hadley, and Northampton. Five College Net was created by Five Colleges, Incorporated as a for-profit venture to offer dark fiber to businesses and organizations in western Massachusetts.

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What does Five College Net do?

Five College Net leases dark fiber networks for carrier and enterprise customers. As a subsidiary of Five Colleges, Incorporated, Five College Net is the only vertically integrated provider of neutral telecommunications solutions in western Massachusetts. Five College Net operates and maintain a custom dark fiber network that provide customers with a dedicated network able to accommodate the necessary speed for high-bandwidth applications and high throughput. It can serve customers ranging from small businesses to large service providers. A lease of dark fiber from Five College Net provides flexibility to any network.

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What markets does Five College Net serve?

Five College Net provides direct connection opportunities to western Massachusetts-based customers located within Springfield, Chicopee, South Hadley, Granby, Amherst, Hadley, and Northampton, near the fiber route currently servicing the Five College consortium members. Customers will be charged the cost of building fiber links to reach their business points from the Five College Net loop.

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What services does Five College Net offer?

Five College Net works collaboratively with its customers to satisfy individual network needs. Five College Net does not provide lit services; instead it supports the customer with flexible, dedicated, scalable dark fiber networks.

For carriers and service providers:

Dark fiber; fractional dark fiber; interconnection between carrier hotel facilities

For small and enterprise businesses:

Dark fiber; interconnection between carrier hotel facilities and business location(s)

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Why lease dark fiber?

Dark fiber offers a fast, secure, cost-effective solution to any network. Five College Net’s dark fiber is capable of moving data literally at the speed of light. By bypassing “the Carrier Cloud,” Five College Net’s dark fiber is virtually free from outside interference, interception or interruption, giving our customers a remarkably secure network. Our customers benefit from increased speed, carrying capability, redundancy, and diversity.

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Who are Five College Net customers?

Five College Net customers are individual businesses, global carriers, network operators, CLECs, ISPs, content delivery networks, global enterprise network operators, financial network operators and any other bandwidth-intensive organization that requires dark fiber connectivity.

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To what carrier hotel does Five College Net provide service?

STCC Technology Park
One Federal Street
Springfield, Massachusetts

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How long does it typically take to provision services?

If the customer's facility is located within a distance less than 5,000 feet from the Five College Net fiber route, a physical connection to the One Federal Street, Springfield, MA “meet me” room would take around 30 days after all engineering and construction permits have been secured. If the network planning requires a custom build or a special project, an estimated time for delivery will be provided after the final engineering plans and permits have been secured.

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Does Five College Net provide maintenance and service restoration services?

Five College Net provides 24/7 customer support and maintenance to our fiber network. Through its partner, G4S Technology LLC, the Five College Net fiber optic network is monitored around the clock. We, at Five College Net, are able to pinpoint trouble locations and proactively dispatch technicians to effectively repair potential problem areas before our customers are affected.

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Does Five College Net offer path diversity?

For all customers using the fiber loop displayed in the network map, two redundant paths to Springfield, MA, are available along the fiber route which will provide the customer with added protection from service outages resulting from fiber cuts along the loop.

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How can I get more information about Five College Net

For more information about Five College Net, please send us an e-mail or call us at 413-542-4000.

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